Frequently Asked Questions (FAQs)
Welcome to the East Main Health FAQ page! Here, you’ll find answers to some common questions about our services, policies, and more. If you have further inquiries, please don’t hesitate to reach out to us.
What services does East Main Health offer?
We provide a comprehensive range of healthcare services, including primary care, specialty services, wellness programs, preventive care, and more. Our goal is to meet the diverse health needs of our community.
How can I make an appointment?
You can schedule an appointment by calling our office directly or using our online booking system available on our website. If you’re a new patient, please have your insurance information ready when you call.
What should I bring to my first appointment?
For your first visit, please bring a valid ID, your insurance card, any relevant medical records, and a list of medications you are currently taking.
At East Main Health, we strive to make healthcare accessible and transparent. We accept a variety of insurance plans and are happy to help you understand your coverage. If you have questions about your insurance or billing, our knowledgeable staff is available to assist you.
Do you accept my insurance?
We accept a variety of insurance plans. Please contact our office to confirm if we accept your specific insurance provider. We’re happy to assist with any questions regarding coverage.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, cash, and checks. Co-pays are expected at the time of service.
Do you offer payment plans?
Yes, we understand that healthcare costs can be challenging. Please speak with our billing department to discuss potential payment plan options tailored to your needs.
Your health and well-being are our top priorities. At East Main Health, we provide patient-centered care that focuses on your individual needs. Our compassionate team takes the time to listen to your concerns and collaborates with you to develop personalized treatment plans.
How do you ensure patient privacy?
At East Main Health, we take your privacy seriously. We comply with HIPAA regulations to protect your personal health information. For more details, please refer to our Privacy Policy.
What should I do if I have a concern about my care?
If you have any concerns about your care or treatment, we encourage you to speak directly with your healthcare provider. You can also contact our patient services team for assistance.
Can I access my medical records?
Yes, you have the right to access your medical records. Please contact our office to request your records, and we will guide you through the process.
In our commitment to providing convenient care, East Main Health offers telehealth services for select appointments. This option allows you to consult with your healthcare provider from the comfort of your home, making it easier to fit healthcare into your busy schedule.
Do you offer telehealth appointments?
Yes, we offer telehealth services for certain appointments. If you’re interested in a virtual visit, please ask our staff when scheduling your appointment.
How do I prepare for a telehealth appointment?
To prepare for a telehealth visit, ensure you have a stable internet connection, a device with video capabilities, and a quiet, private space. Have your medical history and any relevant questions ready for your provider.
